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HEALTH ORGANIZATIONS ARE EMBRACING INTELLIGENT TECHNOLOGIES BUT MUST DO MORE TO PREPARE FOR SOCIETAL IMPACT, ACCENTURE REPORT FINDS

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CHICAGO; June 11, 2018 – A new report from Accenture (NYSE: ACN) has found that the healthcare industry is aggressively adopting intelligent technologies, such as the internet of things (IoT) and artificial intelligence (AI), but that many health organizations need new capabilities to ensure that technology acts with responsibility and transparency as businesses evolve.

According to the report, Digital Health Technology Vision 2018, more than three-fourths (77 percent) of the 100 health executives surveyed said they expect to invest in IoT and smart sensors this year – the highest among the 20 industries included in the broader Accenture Technology Vision research on which the health industry report was based. In addition, more than half (53 percent) of the health executives expect to invest in AI systems, with four-fifths (86 percent) of the executives saying that their organizations use data to drive automated decision-making at an unprecedented scale.

However, as AI continues to play a greater role in decision-making, four-fifths (81 percent) of health executives said they are not prepared to face the societal and liability issues that will require them to explain their AI-based actions and decisions. As a result, about three-fourths (73 percent) said they plan to develop internal ethical standards for AI to ensure that their AI systems act responsibly.

In addition, health organizations also face a new kind of vulnerability: inaccurate, manipulated and biased data that leads to corrupted insights and skewed results. More than five-sixths (86 percent) of health executives have not yet invested in capabilities to verify data sources across their most critical systems. In addition, one-fourth (24 percent) of the executives said that they have been the target of adversarial AI behaviors, like falsified location data or bot fraud.

The report is derived from Accenture’s most-recent annual technology report, Accenture Technology Vision 2018, which predicts key trends likely to disrupt business over the next three years, including virtual/augmented reality, blockchain and edge computing. Among the findings from healthcare executives about these technologies:

  • More than four in five (82 percent) of the executives said that extended reality – comprising virtual- and augmented-reality technologies – removes the hurdle of distance in access to people, information and experience, with nearly half (48 percent) of health providers and one-sixth (16 percent) of health payers planning to invest in these technologies in the next year.
  • Nine-tenths (91 percent) of health executives believe that blockchain and smart contracts are critical to enabling a frictionless business over the next three years, and approximately the same number (88 percent) believe that microservices will be crucial for scaling and integrating ecosystem partnerships.
  • Four-fifths (82 percent) of health executives believe that “edge” architecture will speed the maturity of hyperconnected health environments, and slightly more (85 percent) believe that generating real-time insights from the volumes of data expected in the future will require computing “at the edge,” where data is generated. Yet the vast majority (86 percent) of health executives believe that they’ll need to balance cloud and edge computing to maximize technology infrastructure agility and enable intelligence everywhere throughout their organization.

“Intelligent technologies, such as AI, are enabling health organizations to evolve at speed, collaborate with other entities and create deeper, more meaningful relationships with patients across various care settings,” said Kaveh Safavi M.D., J.D., head of Accenture’s global health practice. “As this paradigm-shifting technology evolves – making business more dynamic than ever before – organizations will remain responsible for demonstrating data stewardship and designing systems with trust and transparency to bolster the societal benefits of these technologies.”

To learn more, register for the Accenture 2018 Digital Health Tech Vision Webcast taking place on July 18 at 11 am Eastern Time.

Methodology
The Accenture Technology Vision is developed annually by the Accenture Labs and Accenture Research. For the 2018 report, the research process included gathering input from the Technology Vision External Advisory Board, a group comprising more than two dozen experienced individuals from the public and private sectors, academia, venture capital firms and entrepreneurial companies. In addition, the Technology Vision team conducted interviews with technology luminaries and industry experts, as well as with nearly 100 Accenture business leaders. In parallel, Accenture Research conducted a global online survey of more than 6,300 business and IT executives across 25 countries and 18 industries to capture insights into the adoption of emerging technologies.

The healthcare industry report, Digital Health Technology Vision 2018, is based on C-level responses from 100 health organizations. The survey helped identify the key issues and priorities for technology adoption and investment. Respondents were mostly C-level executives and directors, with some functional and line-of-business leads, at companies with annual revenues of at least US$500 million, with most having annual revenues greater than US$6 billion.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Soure: Accenture

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THE FINTECH REVOLUTION IN INSURANCE

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Advancing technology has collided with longstanding customer issues to create a series of deep, lasting, systemic challenges for insurance. How will these trends impact insurers’ businesses and the industry overall?

The rise of fintech, changing consumer behavior, and advanced technologies are disrupting the insurance industry. Additionally, Insurtechs and technology startups continue to redefine customer experience through innovations such as risk-free underwriting, on-the-spot purchasing, activation, and claims processing.

The report from Deloitte Global examines forces that are disrupting the insurance industry and presents four possible scenarios for the future. We explore:

  • Changing the channel: Partnerships with product makers and distributors, and embedding insurance into other products and services may enable customers to select products that best fit their lifestyle.
  • Underwriting by machine: Technology advancements including AI innovations and algorithms will likely individualize risk selection and pricing, and customers can select products based on a wider range of price points.
  • Rise of the flexible product: Time-flexible, event-driven, modular and adjustable coverage may evolve to accommodate life stage, lifestyle, and wellness changes among consumers.
  • E-Z life insurance: Given the growth and shopping patterns in emerging markets, insurers who introduce flexible term products, and master digital distribution without compromising underwriting are likely to win in the marketplace.

Read the report to understand what the future holds for the insurance industry.

Key Contact

Neal Baumann

Neal Baumann

Global Insurance Leader

Neal leads Deloitte’s Global Insurance practice and is the US insurance consulting leader. He has 20 years of experience advising financial services and insurance company clients on corporate and comp… More

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GOOGLE NEVER REALLY LEFT CHINA: A LOOK AT THE CHINESE WEBSITE GOOGLE’S BEEN QUIETLY RUNNING

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More information is leaking out about just how Google is planning to re-enter the Chinese market with a mobile search engine application that complies to the country’s censorship laws.

The Intercept first broke this story when a whistleblower provided them documentation detailing the secret censored search project (codenamed Dragonfly). According to them, an overlooked Google acquisition from 2008 — 265.com — has been quietly laying down the foundation for the endeavor.

In order to run a business in China, tech companies are required to obtain a Internet Content Provider license from the Chinese government. As it’s difficult for foreign businesses to obtain this license, Google has long partnered with Chinese IT company Ganji.com. Back in the early years of Google.cn, Google actually operated directly off of Ganji.com’s license, even claiming the Chinese company was temporarily running its search engine. Facing intense scrutiny from the Chinese government and the media over this license arrangement, in 2007 Google formed a legitimate joint venture company with Ganji.com — the Beijing Guxiang Information and Technology Co.

Because of the necessity of that license, Google has maintained that joint venture and has been operating in China under the name Beijing Guxiang Information and Technology Co. ever since. Even after the shut down of Google.cn, Google’s Chinese advertising enterprise has been operating under the joint venture company as well as, low and behold, 265.com. A whois search of the 265.com domain name, which provides a record of the current domain registrant information, pulls up Beijing Guxiang Information and Technology Co. as the registrant organization.

A significant number of Google employees are reportedly none too happy about Google’s project complying with Chinese censorship laws. This most recent news, that the company has long been collecting data for a moment just like this, surely won’t make morale among these workers any better.

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WHISTLEBLOWER REVEALS GOOGLE’S PLANS FOR CENSORED SEARCH IN CHINA

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Google is reportedly planning to relaunch its search engine in China, complete with censored results to meet the demands of the Chinese government. The company originally shut down its Chinese search engine in 2010, citing government attempts to “limit free speech on the web.” But according to a report from The Interceptthe US tech giant now wants to return to the world’s biggest single market for internet users.

According to internal documents provided to The Intercept by a whistleblower, Google has been developing a censored version of its search engine under the codename “Dragonfly” since the beginning of 2017. The search engine is being built as an Android mobile app and will reportedly “blacklist sensitive queries” and filter out all websites blocked by China’s web censors (including Wikipedia and BBC News). The censorship will extend to Google’s image search, spell check, and suggested search features.

The web is heavily censored in China, with the country’s so-called Great Firewall stopping citizens from accessing many sites. Information on topics like religion, police brutality, freedom of speech, and democracy are heavily filtered, while specific search topics (like the 1989 Tiananmen Square protests and Taiwanese independence) are censored completely. Advocacy groups report that censorship in the country has increased under President Xi Jinping, extending beyond the web to social media and chat apps.

The whistleblower who spoke to The Intercept said they did so because they were “against large companies and governments collaborating in the oppression of their people.” They also suggested that “what is done in China will become a template for many other nations.”

Patrick Poon, a researcher with Amnesty International, agreed with this assessment. Poon told The Intercept that if Google launches a censored version of its search engine in China it will “set a terrible precedent” for other companies. “The biggest search engine in the world obeying the censorship in China is a victory for the Chinese government — it sends a signal that nobody will bother to challenge the censorship any more,” said Poon.

In a statement given to The Verge, a spokesperson said: “We provide a number of mobile apps in China, such as Google Translate and Files Go, help Chinese developers, and have made significant investments in Chinese companies like JD.com. But we don’t comment on speculation about future plans.”

According to The Intercept, Google faces a number of substantial barriers before it can launch its new search app in China, including approval from officials in Beijing and “confidence within Google” that the app will be better than its main rival in China, Baidu.

Google previously offered a censored version of its search engine in China between 2006 and 2010, before pulling out of the country after facing criticism in the US. (Politicians said the company was acting as a “functionary of the Chinese government.”) In recent months, though, the company has been attempting to reintegrate itself into the Chinese commercial market. It launched an AI research lab in Beijing last December, a mobile file management app in January, and an AI-powered doodle game just last month.

Although this suggests Google is eager to get a slice of China’s huge market of some 750 million web users, ambitions to relaunch its search engine may yet go nowhere. Reports in past years of plans to bring the Google Play mobile store to China, for example, have so far come to nothing, and Google regularly plans out projects it ultimately rejects.

Notably, relations between China and the US have worsened in recent weeks due to trade tariffs imposed by President Trump. The Interceptreports that despite this Google staff have been told to be ready to launch the app at short notice. The company’s search engine chief, Ben Gomes, reportedly told employees last month that they must be prepared in case “suddenly the world changes or [President Trump] decides his new best friend is Xi Jinping.”

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