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APPLE SLAPPED WITH $6.6M FINE IN AUSTRALIA OVER BRICKED DEVICES

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Apple has been fined AUS$9M (~$6.6M) by a court in Australia following a legal challenge by a consumer rights group related to the company’s response after iOS updates bricked devices that had been repaired by third parties.

The Australian Competitor and Consumer Commission (ACCC) invested a series of complaints relating to an error (‘error 53’) which disabled some iPhones and iPads after owners downloaded an update to Apple’s iOS operating system.

The ACCC says Apple admitted that, between February 2015 and February 2016 — via the Apple US’ website, Apple Australia’s staff in-store and customer service phone calls — it had informed at least 275 Australian customers affected by error 53 that they were no longer eligible for a remedy if their device had been repaired by a third party.

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The court judged Apple’s action to have breached the Australian consumer law.

“If a product is faulty, customers are legally entitled to a repair or a replacement under the Australian Consumer Law, and sometimes even a refund. Apple’s representations led customers to believe they’d be denied a remedy for their faulty device because they used a third party repairer,” said ACCC commissioner Sarah Court in a statement.

“The Court declared the mere fact that an iPhone or iPad had been repaired by someone other than Apple did not, and could not, result in the consumer guarantees ceasing to apply, or the consumer’s right to a remedy being extinguished.”

The ACCC notes that after it notified Apple about its investigation, the company implemented an outreach program to compensate individual consumers whose devices were made inoperable by error 53. It says this outreach program was extended to approximately 5,000 consumers.

It also says Apple Australia offered a court enforceable undertaking to improve staff training, audit information about warranties and Australian Consumer Law on its website, and improve its systems and procedures to ensure future compliance with the law.

The ACCC further notes that a concern addressed by the undertaking is that Apple was allegedly providing refurbished goods as replacements, after supplying a good which suffered a major failure — saying Apple has committed to provide new replacements in those circumstances if the consumer requests one.

“If people buy an iPhone or iPad from Apple and it suffers a major failure, they are entitled to a refund. If customers would prefer a replacement, they are entitled to a new device as opposed to refurbished, if one is available,” said Court.

The court also held the Apple parent company, Apple US, responsible for the conduct of its Australian subsidiary. “Global companies must ensure their returns policies are compliant with the Australian Consumer Law, or they will face ACCC action,” added Court.

We’ve reached out to Apple for comment on the court decision and will update this post with any response.

A company spokeswoman told Reuters it had had “very productive conversations with the ACCC about this” but declined to comment further on the court finding.

More recently, Apple found itself in hot water with consumer groups around the world over its use of a power management feature that throttled performance on older iPhones to avoid unexpected battery shutdowns.

The company apologized in December for not being more transparent about the feature, and later said it would add a control allowing consumers to turn it off if they did not want their device’s performance to be impacted.

 

 

 

 

Source: Techcrunch

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Mobile Phones

APPLE EXPANDING HAPTIC TOUCH FEATURE IN IPHONE XR WITH IOS 12.1.1 UPDATE: REPORT

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Apple’s new iPhone XR comes with Haptic Touch as a replacement for the 3D Touch sensor. This allows consumers to launch the camera app or turn on the flashlight by using a long-press gesture, though it is not as functional or as quick in terms of response as 3D Touch, which has been part of the iPhones since the iPhone 6s.

Right now Haptic Touch capabilities are limited on the iPhone XR, but Apple could be expanding this with future iOS 12 updates. A report by 9to5Mac says they have spotted new features in the iOS 12.1.1 beta 2, which will increase the capabilities of Haptic Touch on iPhone XR and allow users to expand notifications by long pressing them.

On the iPhone XS, thanks to the 3D Touch display, long pressing on a notification opens up a pop-up menu and action buttons. With the iPhone XR, the rich content will soon be visible thanks to a long press and users will be able to reply, market an email as done, etc depending on the type of notification. Currently users have to swipe left to view the message to take any action, which is tedious on the iPhone XR.

However, the Peek and Pop feature on 3D Touch displays which is used by many apps will not be possible on the iPhone XR. This shows a rich menu when a user long-presses on the icon of particular app. Once again the reason for this is that Apple iPhone XR does not have pressure sensitive display like the other two new iPhones.

 

Given the iOS 12.1.1 beta has the feature, Apple should add the capability to the iPhone XR when the next iOS update is formally rolled out.  The iOS 12.1.1 update will likely start rolling out to the public by the end of this year, though Apple has not confirmed when it will be officially released. The company just released iOS 12.1 which added the Group FaceTime feature, new Emojis, as well as the dual-SIM feature to the iPhone XS and iPhone XR

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Mobile Phones

SAMSUNG SAYS IT’S WORKING ON FOLDABLE LAPTOP DISPLAYS

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Samsung is expected to unveil its foldable smartphone concept next month, but the company is also working towards bigger devices with foldable displays. “Like foldable smartphones, Samsung is collaborating with display makers to develop laptops with foldable displays that will not just simply fold in and out but create new value and user experience, amid the changing market trends for laptops,” said Lee Min-cheol, vice president at marketing for PCs at Samsung, during a laptop event in South Korea earlier this week.

Foldable displays in laptops could transform the market for 2-in-1 devices. Existing convertible laptops attempt to flip and twist into tablet and media modes, but a foldable display would certainly help create new designs. Samsung hasn’t revealed which companies it’s working with, or any expected date for a prototype or retail device. Still, laptops like HP’s new Spectre Folio would be an ideal candidate for a flexible and foldable display, or even potential devices like Microsoft’s “pocketable” Surface.

The Korea Herald reports that Lee also revealed that Samsung sells around 3.2 million PCs each year, and that they “play a centric role among IT products in increasing connectivity with other mobile devices.” Samsung also recently revealed an ARM-powered Surface-like 2-in-1 recently, complete with LTE connectivity and the promise of up to 20 hours battery life.

 

 

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Hardwares

APPLE’S ICLOUD SERVICES SUFFERED AN EXTENDED OUTAGE

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Apple’s iCloud service appears to be experiencing an extended outage today, with some users reporting problems accessing iCloud-based apps and services like Notes and Find My iPhone. In an update of its System Status page, Apple notes that iCloud is suffering a widespread service disruption of some sort. Not everyone appears to be affected by whatever the issue is.

The outage looks like its affecting some key Apple software services, including iCloud Backup, iCloud Drive, and a number of productivity apps that sync using Apple’s cloud platform. And beyond Find My iPhone and Backup, there are quite a few serious software tools that rely on the iCloud infrastructure, like iCloud Keychain for secure login and general account sign in for iOS devices and Macs, that are seeing problems.

There’s no official word yet from Apple, which does not operate a public-facing iCloud Twitter account or other channel for updating users on service status beyond the status page. (The official verified @Apple account typically wipes its tweet history every now and again, and at the moment includes no tweets whatsoever.)

But these issues have been persisting for hours, according to a number of anecdotal accounts on Twitter. We’ll update this post when the situation has been resolved or when we have additional information.

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