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8 Ways Not to Manage Your Email (and 5 and a Half Tactics that Work)

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In 1635, England’s Charles I expanded the island’s mail delivery service to the public — with postage paid by the recipient and based on the weight of the letter. If Great Aunt Henrietta wrote you a 10-page letter asking why you weren’t married yet, throughout most of the country you paid for the privilege of receiving it. It wasn’t until 1840 that the Royal Mail switched to a system in which postage was prepaid by the sender.

I think of this fact often when checking my email. I hope it doesn’t take 200 years to figure out how to make the initiators of these messages — rather than their beleaguered recipients — bear the burden of their sending. But until then, recipients have to manage. And often, we have to manage without the kind of administrative support 20th century executives relied on.

Two years ago, frustrated by this state of affairs, I published a cri de coeur on this site railing against the lamentable state of inboxes everywhere. Making my despair public had an unanticipated side effect: I started hearing from people who’d discovered tips and tools that could help. In the months since, I’ve experimented with a range of different options. There were several oft-recommended tactics that failed utterly for me, and a few that did work. The way I see it, we’ve got to band together to defeat the email Hydra, so here’s what worked for me and what didn’t. Notably, most of the successful tactics had less to do with email and more to do with general time management — although there were two important exceptions.

What worked:

  • I stopped seeing it as separate from my “real work.” In the information economy, email is real work. So I made a conscious decision to stop looking at email as something that took me away from important work and start viewing it as part of building  relationships — something that’s really important to me. Once I made this mindset shift, it was easier to make time for email.
  • I stopped using email to manage my to-do list. This post describes my pre-conversion life pretty well: I’d leave important messages marked as unread to remember to come back to them later (but then they’d get buried by new messages fairly quickly) and I’d email to-do lists to myself. Having tried paper to-do lists and several different task tracking apps (including one that transformed my list into a quest — though I never advanced beyond “Junior Ent Sapling”) I’ve finally settled on Trello, which is super-simple and has a fantastic app/desktop integration.
  • I stopped allowing days of back-to-back meetings. I used to let my calendar get filled up with meetings; at the end of the day, I would return to an inbox filled with hundreds of unread messages and a sinking feeling in my heart. I tried to fight back by blocking out large chunks of my calendar a couple of times a week, but my coworkers, seeing a 2-hour “meeting” in my calendar would know it was a fake and book me anyway. Now I book 30-min or 1-hour meetings at random times throughout my week, so that I always have about two hours “free” per day. (Try to catch me now, suckers!)
  • Two weeks before I go on vacation, I put the dates I’ll be away in my email signature. This is a much better way of giving colleagues a heads-up than a mass email message, which few people will read or remember, and it lets me deal with last-minute requests before I leave so that I can fully disconnect while I’m away. When I return, I steadfastly avoid meetings for a couple of days so that I can catch up. Unless you are a sitting head of state, I don’t see why you should have to check your work email from a vineyard in Tuscany, or the back of a burro in the mountains of Patagonia, or sitting by grandma’s Christmas tree. I realize that some people’s bosses are unreasonable about this; part of why I work at HBR is to convince these bosses that they are wrong.
  • I stopped expecting a human brain to solve a problem created by technology. I used to feel bad — really bad — when important emails would get lost in the impenetrable wall of unimportant near-spam that took over my inbox every day. (No, I do not think HBR should publish an article on the start-up selling a toilet seat for cats, but thank you, Ms. Publicist, for suggesting it — three times.) I finally accepted that this was a technology problem that required a technological solution. After looking into a few options, I installed SaneBox, a filtering system that uses an algorithm to decide which emails are the most important. Those are shunted into your inbox, which suddenly looks much less cluttered; the rest go into a “SaneLater” folder. I go through the SaneLater folder every other day to make sure nothing crucial is languishing in there. I also started using Unroll.me, which combines your newsletter subscriptions into one daily digest and unsubscribes you from the lists you don’t want to be on.
  • I use my smartphone much more. (This is the “half” tactic.) While most of the published advice I’ve read on managing email urged me to avoid relying on my phone, I’ve found that it helps me craft quicker responses that get right to the point (in case you haven’t noticed already, I have a tendency towards the verbose). And since it says “sent from my phone” in the signature, people aren’t as likely to be offended by brevity.

What didn’t work:

  • Checking email at certain times of the day only. This frequently suggestedtactic has never worked for me. When I’ve tried, I end up reading and answering email straight through until my next appointed “check-in” time; or I get left out of important online conversations happening among my colleagues between my check-in times; or I miss timely messages.
  • Strategic use of out-of-office messages. I’ve tried putting up an auto-response if there’s a day I really am booked in meetings or when I’m simply buried in deadlines and trying to get manuscripts out the door; my recipients found this defensive. For longer breaks, I’ve also tried the trick of saying, “Please re-send your message when I am back in the office on such-and-such date,” another widely cited tactic. Recipients found that arrogant.
  • Keeping emails incredibly short. It’s one thing to be concise; it’s another to omit both salutation and sign-off — and punctuation. As an editor, sending these sorts of emails (“sounds great thanks”) bothered me on a personal level. Did I really not have time to say “Hello, Professor Fitz-Herbert” or insert a comma? Really? These super-brief emails made me feel icky. I also think they made me sound like kind of an asshole.
  • Aiming for Inbox Zero. I think we will look back on the brief craze for Inbox Zero the way we now look back at the 80s aerobics craze: evidence of a mad and ultimately warping desire for perfection. Inboxes are not meant to be at zero any more than women’s upper thighs are meant to look like aluminum tubes. I now aim to keep the unread messages in my inbox to the double-digits. When things start ballooning up, I sigh, get into to work a little earlier, and hammer away at them until they’re back down to size — the same way I reluctantly (but temporarily) switch from pastrami to arugula when my favorite jeans feel tight.
  • Following the “only handle it once,” rule. This is a really difficult one for most knowledge workers, not only editors. Thinking takes time. Sometimes even answering a simple yes-or-no question means asking for other people’s input, doing background reading, or conducting a bit of research. I can usually make those judgment calls fairly efficiently — or else I wouldn’t be good at my job — but I can’t do it obeying the “OHIO” rule.
  • Setting up elaborate folder systems. How can a person who barely has time to read her email possibly have time to sort it? That’s what the search box is for.
  • Asking other people to change their behavior. I did try asking people to put key information in the subject line, use the Red Exclamation Point of Doom if — and only if — it was truly an urgent message, or to send me one email with all of their questions rather than five short emails each with a different query. Despite the efforts of a few (which I appreciated!), by and large this was a predictably Quixotic quest.
  • Complaining. Treating email like the enemy made important people hesitant to email me; I’d be left out of important conversations because, “Sarah’s always so busy.” Instead of being able to dip in and out of the discussion based on what I thought was important, people started turning off the spigot. I was not a fan of that, as it turned out.

My reformation is far from complete. Messages still slip through the cracks. A bad flu messes up my entire carefully constructed system. And I still get irritated when people send a second email “just to make sure you got my email!” — especially if 24 hours haven’t elapsed since the first message. (With tools likeSignals, no one needs to ask that question anymore.) But since becoming more disciplined about managing my email, I find I get fewer of those messages.

There is an old saying at the Massachusetts Institute of Technology: to drink from a firehose, you need to use a straw. If email is the firehose, apps like Signals, Trello, SaneBox, and others are the straws. And modern missivists can at least be thankful that, unlike the letter-writers of 17th century Britain, we have keyboard shortcuts for “copy” and “paste.”

source:https://hbr.org/2014/04/8-ways-not-to-manage-your-email-and-5-tactics-that-work/

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72% OF GLOBAL 5G SMARTPHONE REVENUE COMES FROM CHINA

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Counterpoint Research reported that in the second quarter of 2020, 5G smartphone shipments increased, accounting for 10% of global smartphone shipments.

REVENUE AND ASP OF 5G SMARTPHONE

In the second quarter of this year, 5G smartphone revenue accounted for 20% of global smartphone revenue. Among them, China is the largest contributor to 5G smartphone sales. It is reported that 72% of global 5G smartphone revenue comes from China. Most of them comes from 5G smartphones released by Huawei. In addition, the average selling price of the Chinese smartphone market also increased by 12% year-on-year.

According to the report, the Asia-Pacific region, China, Europe, the Middle East and Africa, North America and other regions contributed 10% of the overall growth rate in the average sales price in the second quarter of 2020. However, Latin America is the only country where average sales prices have fallen 5% year-on-year. Although the new coronavirus has had an impact on the entire market, the high-end segment has not fallen sharply. Compared with the overall market decline, it only faces a year-on-year decline of 8%.

5G smartphone market

The report also shows that in the second quarter of 2020, the average selling price (ASP) of the global smartphone market increased by 10% year-on-year. With the exception of Latin America, average selling prices increased in all regions. This is because many 5G phones sold well in the second quarter. The increasing demand for education, work, games, and entertainment is also a factor in users’ preference for high-end smartphones.

Read Also:  Samsung may announce the Galaxy F41 smartphone tomorrow

Overall, due to the economic impact and the closure of offline retail stores, the market’s demand for low-priced devices has decreased. Coupled with the resilience of the high-end market and the growth of 5G smartphone sales (especially in China), this quarter’s increase in the average selling price of smartphones.

5G smartphone market

THE BOTTOM LINE

At the same time, smartphone shipments fell 23% year-on-year, reaching a record high. Although most OEM’s smartphone shipments declined in the second quarter of 2020, Apple’s shipments increased by 3% year-on-year, while iPhone revenue increased by 2% year-on-year. But we should also point out that Apple still has no 5G iPhone. The first models will come to the market only this year. Once this happens, and 5G appears on lower models, it will be quite interesting to see how the proportion changes.

Source: https://www.gizchina.com/2020/09/27/72-of-global-5g-smartphone-revenue-comes-from-china/

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Former Blizzard CEO Mike Morhaime announces new game company

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Two years after stepping down as CEO at Blizzard, the game company he co-founded in 1991, Mike Morhaime is back with his next venture. It’s called Dreamhaven, and it’s a combination of a publisher and developer, with “a common goal to empower creators, help bring their ideas to life, and create original gaming experiences that foster meaningful connections between players.”

As part of the announcement, Dreamhaven also revealed its first two internal studios: Moonshot Games and Secret Door. Moonshot is headed by a trio of Blizzard veterans, including former Hearthstone lead Jason Chayes, StarCraft II director Dustin Browder, and Hearthstone creative director Ben Thompson. “Though it’s very early days, when we think about Moonshot, we imagine a studio that celebrates curiosity and courage,” Chayes said in a statement. “We aspire to be bold in our approach, and we think the best way to do that is to create a culture centered around trust.”

Secret Door, meanwhile, is similarly led by a team of former Blizzard developers, including Chris Sigaty (executive producer on Hearthstone), Alan Dabiri (technical director on Warcraft III and StarCraft II), and Eric Dodds (designer on World of Warcraft and Starcraft). No projects have been announced for either studio.

Morhaime stepped down as CEO of Blizzard in 2018, though he stayed on in a consultancy role until last year. In an interview with The Washington Post, he said that one of the goals of the new company was to build an environment focused on creators — something that was likely a challenge under Activision, which became Blizzard’s parent company in 2008.

“We’ve learned a ton about what goes into creating an environment that allows creators to do their best work, and we were very successful doing that for many years at Blizzard,” Morhaime told the Post. “We reached a crossroads where we reassessed what we want to do with the rest of our lives.”

Source: https://www.theverge.com/2020/9/23/21452256/former-blizzard-ceo-new-game-company-dreamhaven-morhaime

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Apple Loop: Shock iPhone 12 Details, Massive iOS 14 Problems, Macbook Pro Delay

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Taking a look back at another week of news and headlines from Cupertino, this week’s Apple Loop includes surprising iPhone 12 benchmarks, big problems with iOS 14, two new iPads, Apple ignores MacOS, the “good/better/best” of the Apple Watch, the controversy around Apple One, and the Macs’ never changing system System Preferences.

Apple Loop is here to remind you of a few of the very many discussions that have happened around Apple over the last seven days (and you can read my weekly digest of Android news here on Forbes).

Just How Fast Is Your Next iPhone?

We might not have seen the iPhone 12 family as part of Apple’s virtual September launch event this week, but we have seen the benchmarks pop up on the AnTuTu website. That gives us a raw comparison of the numbers from last year’s iPhone to this year’s. Philip Michaels reports some pretty shocking numbers:

“Leaked benchmarks from Antutu, purportedly showing off an iPhone 12 Pro Max’s performance, may help fill in some of the blanks. MySmartPrice spotted the leaked numbers, which claim to show off a device with 6GB of RAM and 128GB of storage running iOS 14.1.

“According to the leaks, the iPhone 12 Pro Max tallied a score of 572,333 on Antutu’s test, which is a 9% gain over the iPhone 11 Pro Max’s 524,436 result on the same test. MySmartPrice says the iPhone 12 Pro Max’s reported tally would be the highest score ever posted by an iPhone, which you’d hope given that it’s a new model.

More at Tom’s Guide.

The Big Problem With iOS 14

Apple may not have announced a release date for the iPhone, but it did announce the release date of iOS 14. And that has caused problems. Normally Apple will provide a week’s worth of ‘heads up’ time to Developers so they can ensure their apps are ready for the jump up to the next major version of iOS. Not this year… developers had less than a days notice, and they are not happy. Matt Binder reports:

““Gone are the hopes of being on the store by the time users install the new iOS 14 and are looking for new apps. Gone is the chance to get some last-minute fixes into your existing apps to make sure they don’t stop working outright by the time users get to upgrade their OS,” explained Steve [Troughton-Smith from High Caffeine Content.”

““There are some developers who have spent all summer working on something new, using the latest technologies, hoping to be there on day one and participate in the excitement (and press coverage) of the new iOS,” he continued. “For many of them, they’ll be incredibly upset to have it end like this instead of a triumphant launch, and it can dramatically decrease the amount of coverage or sales they receive.””

More at Mashable.

Take Two Tablets And Call Your iPhone In The Morning

Taking the flagship spot away from the ‘missing presumed having a good time’ iPhone 12 was Apple’s new iPad Air. Beating the smartphone as the first device with Apple’s new A14 ARM-based processor. Samuel Axon and Jim Salter report for Ars Technica:

“The iPad Air gets the new A14 Bionic CPU, built on 5nm process technology. It’s a six-core CPU with two high-performance cores and four lower-power, more efficient cores for simpler background tasks. The A14 Bionic offers a 30 percent GPU performance boost compared to previous generations, and Apple says it puts up double the graphics performance of typical laptops.”

As well as the increased power, 2020’s iPad Air has a new design; USB-C has been added, the bezels have been trimmed away, the home button has been removed, and TouchID has been integrated into the power button. It;s not the only new iPad, as the entry-level iPad moves up rom the A10 to the A12 Bionic processor. Benjamin Mayo reports:

“The jump from A10 to A12 means Apple’s cheapest iPad will feature the Neural Engine for the first time. Apple says the A12 chip offers more than twice the performance of the top selling Windows laptop, 6x faster than the top-selling Android tablet and 6x faster than the best-selling Chromebook.

“The 8th-generation iPad keeps the same price as the 7th-gen: that’s $329 for general sale and $299 for education.”

More at 9to5Mac.

Will Mac Owners Be Satisfied With Safari After macOS Delay?

If you were waiting for MmcOS Big Sur to drop for your Mac or MacBook, then you are out of luck. Apple’s event saw updates to iOS, iPadOS, tvOS, and watchOS… but macOS has been delayed. The ‘Big Sur’ release is still in the future, but a small crumb (perhaps from a cookie) has been handed to Mac fans in the form of Safari 14, presumably to offer cross-OS support with other devices. Juli Clover reports:

“Safari 14 brings improved performance, customizable start pages, a Privacy Report to see which cross-site trackers are being blocked, and a new tab bar design that provides tab previews so you can see what you have open at a glance. Today’s update also removes Adobe Flash.”

More at MacRumors.

The Apple Watch Strikes Three 

Two new Apple Watch models were launched, and as the Apple Watch Series 3 remains, there is now a low-, a mid-, and a high-level smartwatch in the classic triplet that Apple was once famous for. Todd Haselton looks over the Series 6 Apple Watch for CNBC, including the headline ‘wellness’ features:

“The Series 6 also has Apple’s most advanced sensors. You can run the ECG app for an electrocardiogram, for example, a feature that’s not on the Apple Watch SE or Series 3. It’s also the only model with the new blood-oxygen app. I tried that and it told me my blood oxygen was 96%, which seems good.

“…Apple is careful to explain that this isn’t a medical device. You can use it if you’re curious about your blood oxygen when you’re hiking at high altitudes, but Apple isn’t making any promises about detecting low oxygen should you fall ill with coronavirus.”

Meanwhile, Apple has brought the ‘SE’ brand to the Apple Watch, again with the promise of a cheaper ‘mid-range’ slice of hardware that still delivers the core Apple experience. Chris Velazco has spent some time with the wearable to try and work out where it fits into the portfolio:

“For one, the SE uses the same S5 system-in-package (or SIP) that we got in last year’s Series 5, which in turn contains the same dual-core processor as the Series 4. Meanwhile, Apple has confirmed that the SE has the same compass and always-on altimeter as the Series 6, along with a very similar screen.

“From what I can tell, it’s the same bigger display we got in the Series 5, just without the always-on functionality enabled. And while the Series 4 was the first Apple Watch to come with heart-sensing ECG support, you simply don’t get that here. Ditto for the Series 6’s new blood oxygen measurement features.”

More at Engadget.

Bouquets and Brickbats For Apple One 

Also announced alongside Apple’s hardware, and perhaps an indication of where Apple wishes to focus on the future, were new options for the various subscription services offered by Cupertino. Apple One takes the popular options and bundles them together while offering a discount. Brian Heater reports:

“It’s not quite mix and match yet, but there are three pricing tiers. Individual offers Apple Music, TV+, Arcade and iCloud for $15 a month. The Family version will get you those four services for $20 a month. For the hardcore, there’s the $30 a month Premier tier, which bundles iCloud, Music, TV+, Arcade, News+ and [the new service] Fitness+.“

“For those who have been putting off a given Apple subscription, such a bundle could certainly sweeten the pot — and make it even harder for users to escape the pull of the Apple software ecosystem.”

More at TechCrunch. Given Apple’s market position, using one service to pptentiallybolster another through a bundle has drawn the eye of the competition. Spotify – which has already filed an anti-trust complaint with the European Commission against Apple – drew attention to the issue shortly ager the end of the event.

“Once again, Apple is using its dominant position and unfair practices to disadvantage competitors and deprive consumers by favoring its own services. We call on competition authorities to act urgently to restrict Apple’s anti-competitive behavior, which if left unchecked, will cause irreparable harm to the developer community and threaten our collective freedoms to listen, learn, create, and connect.”

More on the Spotify statement at Apple Insider.

And Finally…

The look of the MacOS user interface has evolved since OSX was announced in 2000. One area has stayed relatively contestant, but the small changes highlight the thinking behind the OS over the years.

“The interface started glassy and skeuomorphic, mimicking the materials used on Macs. Over the decades, it went through significant revisions. One thing that seems to have remained relatively unchanged over the years is the System Preferences screen.

“But, at a closer glance, we’ll see that this mundane part of the operating system has changed quite a bit and hides some fun easter eggs and surprises.”

Arun Venkatesan has taken a closer look on his blog.

Apple Loop brings you seven days worth of highlights every weekend here on Forbes. Don’t forget to follow me so you don’t miss any coverage in the future. Last week’s Apple Loop can be read here, or this week’s edition of Loop’s sister column, Android Circuit, is also available on Forbes.

Source: https://www.forbes.com/sites/ewanspence/2020/09/18/apple-news-headlines-iphone-12-benchmark-specs-launch-dates-ipad-air-apple-watch-se-ios-14-macos-macbook-pro/#2f5105752c07

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