AI is updating current jobs, not replacing them: Salesforce AI CEO

Working-class professionals have been concerned about a potential dystopian future where AI systems automate and overtake most human labor, rendering the biological workforce obsolete.

However, AI is updating today’s work roles instead of replacing them, much like the internet, according to the Salesforce AI CEO. Shih said:

“With the internet, some jobs were replaced […] but across the board, people needed new job descriptions. And we’re living that now [with artificial intelligence].”

The CEO noted that she expects a similar transformation to the early 2000s when professionals were forced to learn to use the internet and the Google search engine to make their jobs easier. Google was first launched in September 1998.

Shih’s predictions align with those of the AI division behind Moët Hennessy Louis Vuitton, commonly known as LVMH.

The luxury conglomerate is also aiming to use AI algorithms to complement human workers, not replace them, according to Axel de Goursac, director of AI factory at LVMH. He said:

“We don’t want to replace but augment humans with artificial intelligence…”