Enter Watson Services for Core ML
With the AI capabilities of IBM Watson and Core ML, relevant information is put directly into a tech’s hands the moment she needs it, allowing her to resolve the issue quickly. Coca-Cola used Watson Services for Core ML to build an app that leverages visual recognition and augmented reality to identify equipment issues, diagnose problems, and troubleshoot repairs.
Through the app, the tech can use their iPhone or iPad camera to diagnose system problems via a virtual overlay and guided instructions pulled from the cloud, with zero latency, and even in areas with no network connectivity. Watson Visual Recognition on the device helps the technician identify older or poorly differentiated systems, or unfamiliar parts, and pinpoint the problem right away. Then, Watson Discovery Service helps identify possible solutions for the specific systems and type of malfunction.
Using ARKit, an iOS framework with resources to help create augmented reality experiences for the iPhone and iPad, developers are able to integrate apps with augmented reality models that help the technician solve complex problems on less-familiar systems.
As the technician is working on the job, data is captured. That data is then sent to the cloud once the device is back on the network, so Watson can learn from the interaction and make the learning available to other technicians in near real-time. Using the guided repair system, the technician is empowered to solve the problem the first time, increasing productivity, and elevating customer service – all without needing to call for assistance or reschedule the repair.
With Watson, the technician can identify the problem and determine a solution in less time, no matter their location. Watson Services for Core ML provides developers with the tools to build apps that can give technicians in the field the right data, knowledge, and capabilities to do their best work. Coca-Cola is piloting the app with its field technicians now.